TERMS OF SERVICE

1. PRIVACY POLICY

At Hollywood Tap Mall, our relationship with our customers is very important! We are respectful about the privacy concerns of the visitors to the site. We are committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. For more information about our policies view our Privacy Policy.

2. PAYMENT METHODS

We accept PayPal, money orders, cashier's checks and wire transfers. By submitting an order through our site, you authorize us or our designated payment processor, to charge the account you specify for the purchase amount. All payments should be made in US dollars. If payment is not received within 10 days of placing your order, the items will be restocked and your order becomes null and void.

PayPal - PayPal is one of the safest, most widely accepted ways to pay for your purchases online. It lets you pay with your credit card or bank account. If paying by PayPal, we ship to a PayPal confirmed address only. A PayPal confirmed address is usually the billing address for your credit card that has been reviewed by PayPal and found to be safe, but other addresses may be confirmed as well. More information is available at www.paypal.com

Money Orders and Cashier's Checks - If you prefer to pay with a money order or cashier's check, simply go through the checkout process and select the money order or cashier's check payment option. After you submit your order, please contact our customer service at support@hollywoodtapmall.com to make payment arrangements. Make sure to include your order number with your payment so that we can quickly locate your order and have it ready for dispatch. We cannot be responsible for lost payments sent through regular mail. Please consider purchasing tracking and/or signature confirmation for your protection. Your order will be processed and shipped when payment clears the bank.

3. PRICING

All prices listed on our site are in US Dollars. Products and prices are subject to change without notification due to manufacturer and/or vendor availability, therefore you should always check prices before making a purchase. The price in effect when we receive your order will be the price that you are charged.

4. SHIPPING AND HANDLING

USPS and FedEx are our primary shipping carriers. In rare cases, we reserve the right to substitute carriers depending on the content of the package. The order process begins as soon as your credit card or paypal payment is approved and the shipping address is verified.

Domestic Orders - Most orders will be shipped within 1 to 2 business days after the order is placed. General delivery is approximately 5 to 7 business days from the point of shipping.

International Orders - International shipping fees vary, depending on the package weight and destination country. Orders being shipped outside of the United States may be billed separately for shipping. In most cases, we will find the quickest, most cost effective method of shipping and email you an invoice separate from your order submission. International customers are encourages to contact us for an accurate shipping quote prior to placing your order. Please include the product name, quantity and your country name so that we can provide an accurate quote. Most orders will be shipped within 2 to 3 business days after the order is paid in full. Once your order has been processed and shipped, we will send you an email confirming the shipping date and the carrier. General delivery is approximately 7 to 14 business days from the point of mailing. Online tracking may not be available for international shipments.

5. INSURANCE

We encourage all customers to obtain insurance protection if they have concerns. Insurance is provided free of charge to United States customers if your order is over $100. All shipments will be carefully inspected and packed prior to shipping. However, we have no control over packages once they are given to the shipping carrier. We are not responsible for loss or damage caused by the shipping carrier if insurance is not purchased. Insurance is optional at a nominal cost and strongly recommended. If you would like to add insurance to your order, please specify your request in the "Notes" section during checkout and we will charge or bill you accordingly. International customers please contact us for postal insurance fees before placing your order.

Lost Shipments - Lost items are subject to verification. In the unlikely event that you believe your order may have been lost or stolen please contact us via email at hlwdtapmall@aol.com. The shipping carrier may have a delay in shipment and it is not delivered in a timely manner. We suggest you wait at least 14 days (United States) and 30 days (International) from its date of mailing. We will trace your order and file for insurance coverage, if necessary. We will ship you a replacement order or provide credit immediately upon insurance claim approval.

Damaged Shipments - Damaged items are subject to verification. In the unlikely event of a insured shipment arrived damaged, you must report to our carrier and us within 48 hours. No exceptions! Replacement requests cannot be granted until the item in question is returned to us. If the shipping carrier broke the item, they require that you keep all original packaging materials that the item was shipped in so that they may inspect it. These materials are needed in order to file an insurance claim with the shipping carrier. Without the original packing material, the carrier will not allow a claim to be filed and no reimbursement or exchange can be made by us to you. We will ship you a replacement order or provide credit immediately upon insurance claim approval.

6. RETURN POLICY

In order to keep prices affordable to you we do not accept returns or exchanges at this time. All sales are final. We strive to always supply the clearest and most detailed information in the descriptions of the items. Advice and consultation is available prior to making your purchase. Contact us via email for more information.

7. UNDELIVERABLE OR REFUSED SHIPMENTS

Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to sender will be charged for shipping fees. Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 20% restocking fee will be apply and store refund will be issued for the balance.

8. FRAUD PROTECTION

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to cancel, delay or request additional verification should we deem that an order is suspicious or fraudulent. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity. Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases. We will cooperate with the responsible legal authorities in the investigating of any fraud perpetrated through Hollywood Tap Mall. In such instances, we also reserve the right to share information about such fraud with the issuing bank, shipping carriers, and our business partners.

By submitting your purchase order, the customer acknowledges, understands, and accepts these terms of agreement.